Communicators need to understand what Service Design (SD) is and how it fits into their responsibilities, and its importance when planning and designing the new company website, online portal or employee Intranet. While the term User Experience (UX) is a staple in our profession, the term Service Design is less used and understood. Usability engineer… Read more
“Let’s stop using the term ‘soft skills’. There is nothing soft about them. Let’s call them what they really are — human skills.” – Simon Sinek Years ago, my employer held town hall meetings each quarter. At some point, the floor was open for questions to the CEO. On one occasion, someone asked him what… Read more
Personally, I’ve learned that most people you’re reporting to have that kind of analytical mindset, and the conversation becomes “Well, that’s great that you have this idea. How are you going to know if something works? How are you going to know what success is?” – Megan Kurcwal Entering a marketing role at a start-up… Read more
