By Kristin McVeigh, Co-Director IABC/Calgary, Career Services (Mentorship) Mentorship relationships typically include chats over coffee, attending professional development and networking events and even the occasional meal. In the IABC/Calgary Mentorship Program, we are always looking for unique ways to stay connected. This year has been no different, with the added task of building connection in a… Read more
Communicators need to understand what Service Design (SD) is and how it fits into their responsibilities, and its importance when planning and designing the new company website, online portal or employee Intranet. While the term User Experience (UX) is a staple in our profession, the term Service Design is less used and understood. Usability engineer… Read more
“Let’s stop using the term ‘soft skills’. There is nothing soft about them. Let’s call them what they really are — human skills.” – Simon Sinek Years ago, my employer held town hall meetings each quarter. At some point, the floor was open for questions to the CEO. On one occasion, someone asked him what… Read more
